-p-500.png){kind=small}
Frequently asked questions
Frequently asked questions
Which trails do you serve?
The available trails are listed on the "Hikes" page and on the booking platform. For another route, contact us: a tailor-made transfer is possible.
How do I book?
Directly online on the booking platform: choose your trail, dates and services, then pay by bank card.
Does a quote count as a booking?
No. A booking is only effective once payment has been made online.
How do I pay?
By bank card, on a secure payment page (Stripe).
How do I change or cancel my booking?
From your online booking. Refunds depend on the service and notice: luggage up to 6 pm two days before the stage, shuttles up to 3 days before, vehicles up to 14 days before (50% between 7 and 13 days). A €5 handling fee is deducted from each refund. Online changes remain possible up to 6 pm two days before the stage for luggage, and up to 2 days before for shuttles and vehicles.
What is the weight limit for a bag?
15 kg per bag, in a single container, labelled with the booking name and ready before 8 am.
What if something goes wrong?
Call us. We always look for an amicable solution first. For a complaint, write to us within a reasonable time after the service.
Luggage transfer
What is the maximum weight per bag?
15 kg per bag, in a single container. Above that, our driver will tell you and an extra bag is charged.
Which container should I choose?
A suitcase or bag, as a single container of reasonable size, labelled with the booking name. Do not attach anything to it (shoes, plastic bags…): we cannot be held responsible for losses.
What is the maximum stage length?
35 km at most per stage.
Which accommodations do you collect from?
Hotels, gîtes, campsites, inns… all accommodations within 5 km of the various GR trails.
Can you carry medication?
No, we are not authorised to carry medication or medical devices: keep them with you.
When must my bag be ready?
Before 8 am every morning, at your accommodation's reception, with the label provided.
Until when can I cancel?
Up to 6 pm (Paris time) two days before the stage you get a full refund, minus a €5 handling fee.
Hiker shuttles
Do I need to book?
Yes. Seats are limited on each shuttle, so online booking is required, no later than 7 pm the day before the trip, subject to availability.
What if we are a large group?
For a large enough group an extra shuttle can be opened. The option is shown during booking.
Pets, bikes, strollers?
Carrying your pet and your bike is free, on request only. For a stroller or any bulky item, please contact us before booking.
Until when can I cancel?
Full refund up to 3 days before the service, 50% at 2 days, none after that. A €5 handling fee is deducted from any refund.
Vehicle transfer
Which routes can I have my vehicle transferred on?
On all GR trails in France: Way of St James, Aubrac, Brittany, Cévennes, Alps… You enter your start and finish towns when booking.
What do I need to leave?
Your keys and the required papers (originals of the registration certificate and insurance), given to your host. They keep your car, keys, papers and the transfer contract.
How much does the transfer cost?
The price is calculated online from the distance, with the quick quote, before you book.
When will my car be delivered?
During your hike: it is waiting at your last accommodation when you arrive.
What if my start or finish point is remote?
You must get the agreement of a host to leave the documents needed for the transfer with them. Contact us if in doubt.
How far ahead should I book?
The booking must be confirmed one week before your departure. The service is available from 30 km.
Does the vehicle need to be insured?
Yes. You must own the vehicle, be insured as its driver and provide the originals of the registration certificate and insurance. A condition report is requested after booking.
What is the cancellation policy?
Full refund 14 days or more before the service, 50% between 7 and 13 days, none after that. A €5 handling fee is deducted from any refund.