Frequently asked questions

The available trails are listed on the "Hikes" page and on the booking platform. For another route, contact us: a tailor-made transfer is possible.

Directly online on the booking platform: choose your trail, dates and services, then pay by bank card.

No. A booking is only effective once payment has been made online.

By bank card, on a secure payment page (Stripe).

From your online booking. Refunds depend on the service and notice: luggage up to 6 pm two days before the stage, shuttles up to 3 days before, vehicles up to 14 days before (50% between 7 and 13 days). A €5 handling fee is deducted from each refund.

15 kg per bag, in a single container, labelled with the booking name and ready before 8 am.

Call us. We always look for an amicable solution first. For a complaint, write to us within a reasonable time after the service.

15 kg per bag, in a single container. Above that, an extra bag is required.

Before 8 am every morning, at your accommodation's reception, with the label provided.

Up to 6 pm (Paris time) two days before the stage you get a full refund, minus a €5 handling fee.

Yes. Seats are limited on each shuttle, so online booking is required.

For a large enough group an extra shuttle can be opened. The option is shown during booking.

Please contact us before booking so that we can confirm.

Full refund up to 3 days before the service, 50% at 2 days, none after that. A €5 handling fee is deducted from any refund.

As soon as your itinerary is set. Notice requirements are shown during booking.

Yes. Insurance details and a condition report are requested after booking.

Full refund 14 days or more before the service, 50% between 7 and 13 days, none after that. A €5 handling fee is deducted from any refund.