Terms of sale

1. Purpose and booking

These terms govern the luggage transfer, passenger transport (shuttles) and vehicle transfer services offered by Transbagages through the online booking platform.

A quote or price simulation is not a booking. A booking is effective once online payment has been validated. A voicemail or a phone call is not enough to confirm it.

By booking, the customer acknowledges having read and accepted these terms.

2. Services

Luggage transfer: bags are collected at the accommodation given by the customer and delivered to the next stage's accommodation, in the direction of the hike. Each bag is a single container of up to 15 kg, labelled with the booking name and ready before 8 am. Transbagages does not carry medication, medical devices or valuables; the customer remains responsible for the contents of their bags.

Passenger transport: scheduled or private shuttles run on the routes and timetables shown on the platform. Seats are limited, so booking is required. Carrying animals, bikes or strollers requires prior agreement.

Vehicle transfer: the vehicle is driven by Transbagages from the agreed pick-up point to the agreed drop-off point. The customer provides a roadworthy, insured vehicle with enough fuel, and supplies the insurance details and condition report requested after booking. Keys are left with the designated accommodation.

3. Online booking platform

Booking is done on the online platform. The customer is responsible for the accuracy of the information entered (dates, number of people, accommodations, stops). Availability shown is confirmed at the time of payment.

The customer can modify a booking online, subject to availability and the notice shown at the time of modification.

4. Prices and payment

Prices are in euros, taxes included, and depend on the service, the number of bags or people and, for vehicles, the distance.

Payment is made online by bank card through a secure payment provider. The booking is confirmed upon receipt of payment.

5. Cancellation and refunds

Luggage transfer: full refund up to 6 pm (Paris time) two days before the stage, calculated stage by stage; no refund after that.

Passenger transport: full refund 3 days or more before the service; 50% at 2 days; no refund within 2 days.

Vehicle transfer: full refund 14 days or more before the service; 50% between 7 and 13 days; no refund within 7 days.

A €5 handling fee is deducted from the refunded amount, once per cancellation. Refunds are made to the payment method used.

6. Complaints, disputes and liability

Any complaint must be sent to Transbagages in writing within a reasonable time after the service. Transbagages favours an amicable solution.

Transbagages is not liable for delays or non-performance caused by force majeure (weather, road closure, unforeseeable events), nor for damage resulting from inaccurate information provided by the customer.

In case of an unresolved dispute, consumers may use a consumer mediator free of charge. French law applies; failing an amicable agreement, the courts of Mende have jurisdiction.

7. Personal data

Personal data collected when booking (identity, contact details, trip details) is used solely to deliver the service, issue the invoice and contact the customer. It is not sold to third parties, apart from the providers needed for payment and e-mail delivery.

In accordance with applicable regulations (GDPR), the customer has the right of access, rectification, erasure, restriction, objection and withdrawal of consent, which can be exercised by e-mail at the contact address shown on the site.