Terms of sale

The seller

COCKTAIL AVENTURES-TRANSBAGAGES (Transbagages), sole trader registered under SIREN 387 702 533, operates in Mende (48000), France, in road transport and has served hikers since 1998.

SIREN: 387 702 533. SIRET (head office): 387 702 533 00051. EU VAT number: FR11 387 702 533.

Contact: phone +33 (0)4 66 65 27 75; e-mail info@transbagages.com.

1. Scope and booking

These general terms of sale govern the relationship between Transbagages and anyone (the customer) who books a luggage transfer, passenger transport (shuttle) or vehicle transfer service. They prevail over any other document.

Services are provided by booking only, made on the online booking platform of www.transbagages.com. A quote or price simulation is never a booking. A booking is effective once online payment has been validated. A voicemail or a phone call is not enough to confirm it.

By booking, the customer acknowledges having read these terms and accepts them in full.

Services are provided subject to available vehicles and drivers. If Transbagages cannot honour a booking, it may cancel it at any time, at least 24 hours before the service, and will then refund the customer in full.

2. Services

Transbagages has taken out professional liability insurance with Allianz (Mende agency). It carries out a regulated goods and passenger transport activity, is registered in the transport register of the Lozère département and holds the licences required for its activity.

Transbagages may subcontract the service to certain professionals. The customer is then informed and given the subcontractor's name; Transbagages remains the customer's contact.

The customer remains solely responsible for booking their accommodation and planning their stages. Transbagages only serves gîtes, campsites, hotels and bed-and-breakfasts.

2.1 Luggage transfer

Created by Transbagages in 1998, this service consists of collecting bags at a pre-booked accommodation notified to Transbagages and taking them the same day to the next accommodation. It is offered on the trails and in the areas served shown on the platform.

When booking, the customer states all stages and accommodations and the number of bags to carry. The customer informs their hosts of the collection and drop-off of the bags and of the company name: Transbagages.

A bag is a suitcase or bag of up to 15 kg, closed, in a single container. Any additional bag, equipment or item outside that container counts as an extra bag and is charged as such.

If a bag exceeds 15 kg, the customer must split it into two separate containers. The extra bag is charged at the rate given for the first bag. Transbagages warns the customer (notably with a sticker on the bag); the extra charge must be paid within 2 days of the warning. Otherwise the transfer may be cancelled without refund, to protect the drivers' health.

The distance between two stages must not exceed 35 km. Beyond that, one extra stage is counted for each 35 km and charged as a supplement.

Bags must be made available at the accommodation from 8 am and are delivered to the accommodation given by the customer before 6 pm. Any bag not available at 8 am is neither carried nor refunded; the customer remains responsible for the bag and for the cost of having it moved by another company.

Each bag must be clearly identifiable from the first day with the label linked to the booking, which shows: TRANSBAGAGES, the customer's first and last name, mobile number and number of bags. Any bag not clearly identified is neither carried nor refunded, on the same terms as above.

The customer remains responsible for the bag, notably in case of theft or damage at the accommodation, collection or drop-off place. Transbagages is responsible for the bag only during transport.

The customer undertakes that the bag contains no valuables (worth more than €50), fragile items, medication or medical devices.

Booking may be made no later than 7 pm the day before; after that the service may be cancelled.

2.2 Passenger transport

This service lets you return to your starting point at the end of your hike or be taken to the next stage in the direction of travel. Transport is by minibus or similar; in case of heavy demand Transbagages may use a coach operator with driver. The fare covers one person and their bag. During transport, bags remain under the care and responsibility of the people carried.

The customer books on the platform stating the date, the pick-up town and the time chosen from the fixed timetable. Timetables are indicative: drivers may be early or late because of road conditions, weather, etc. The customer is informed at the phone number given in the booking.

Each stage has predefined stops. Customised door-to-door pick-up from the accommodation may be offered as a paid option.

Pets and bikes are carried on prior request, on the terms given when the request is made. The animal remains under the sole care and responsibility of the person carried whom it accompanies.

Booking may be made no later than 7 pm the day before; after that the service may be cancelled, depending on the remaining seats.

2.3 Vehicle transfer

The customer can have their vehicle taken from the start of their hike to their finish point. This service is offered on the trails shown on the platform. Booking is made only on the website; the customer states the pick-up and drop-off places and the vehicle's details (make, colour, registration number…).

The contract is concluded and the order finalised only after prior signature of the "vehicle transfer contract" and of the vehicle condition report on the day the keys are handed over.

The customer owns the vehicle, which is handed over roadworthy. The vehicle must have valid insurance covering "all drivers"; the customer provides the originals of the registration certificate and the insurance certificate.

The customer remains solely responsible for theft or any other damage to the vehicle and its contents, notably while it is parked in private or public car parks.

Booking must be made at least one week before the start of the service. Delivery takes place between 24 and 72 hours before the customer's arrival. The customer makes the necessary arrangements to inform the host and hand over the keys and documents. If the host has not been informed or cannot receive the vehicle, it is parked, preferably free of charge, in a place possibly outside the destination town. Parking costs incurred by Transbagages, fines and costs of recovering the vehicle are borne by the customer.

3. Online booking platform

The customer books all services by selecting the trail, choosing the services and paying online. The customer is responsible for the accuracy of the information entered (dates, number of people or bags, accommodations, stops). Availability shown is confirmed at the time of payment.

The customer can modify a booking online, subject to availability, as long as the modification deadline of the service concerned has not passed: up to 6 pm (Paris time) two days before the stage for luggage; up to 2 days before the service for passenger transport and vehicle transfer. New dates for a vehicle transfer follow the initial booking notice (at least one week ahead).

An extra payment is free of charge. When a single modification includes both price increases and decreases, they are offset: only the balance is paid or refunded. Any price decrease is refunded under the cancellation terms of the service concerned, assessed on the original date of the service, and bears the €5 handling fee (deducted once per modification). For a vehicle transfer, the initial price is kept if the start and finish towns do not change; otherwise it is recalculated.

A change to the service made by Transbagages in response to the customer's request is not a cancellation.

Transbagages may add or remove routes or stages on the platform at any time and without notice.

The data recorded by the booking platform and by the payment provider (Stripe) is proof of the transactions between Transbagages and its customers.

4. Prices and payment

Prices are in euros, taxes included (VAT included). They depend on the service, the number of bags or people and, for vehicles, the distance. The price shown covers the total of the service or services booked.

Transbagages may change its prices at any time, except for services already booked.

Payment is made online by bank card (Visa, Mastercard) through a secure payment provider. The booking is confirmed upon receipt of payment.

Transbagages may refuse or cancel any new booking from a customer with whom a dispute exists.

5. Cancellation and refunds

Since these services are provided on a specific date or period, the 14-day right of withdrawal does not apply (Article L221-28 12° of the French Consumer Code): only the cancellation terms below apply.

Luggage transfer: full refund up to 6 pm (Paris time) two days before the stage, calculated stage by stage; no refund after that.

Passenger transport: full refund 3 days or more before the service; 50% at 2 days; no refund less than 2 days before.

Vehicle transfer: full refund 14 days or more before the service; 50% between 7 and 13 days; no refund less than 7 days before.

When a booking includes several services or stages, each is refunded under its own rule and from its own date. A €5 handling fee is deducted from the refunded amount, once per cancellation. The refund is made to the payment method used for the original payment.

6. Force majeure, claims and disputes

Transbagages is not liable for delays or non-performance caused by force majeure as defined by law. Events reasonably beyond its control are also treated as such: bad weather, strikes, roadworks, traffic density, livestock movements, road accidents, etc. Transbagages informs the customer as soon as possible and does its best to meet its obligations, but the service may be delayed or cancelled without compensation. Transbagages is also not liable for damage resulting from inaccurate information supplied by the customer.

For any claim or question, the customer can contact Transbagages by e-mail at info@transbagages.com, by phone on +33 (0)6 80 06 32 19 or by post: Transbagages, 1 rue de l'école, hameau de Chanteruejols, 48000 Mende, France. An amicable solution is preferred before any legal action.

In case of a persistent dispute, consumer customers may use a consumer mediator free of charge. These terms are governed by French law; failing an amicable agreement, the courts of Mende have jurisdiction.

7. Personal data protection

Personal data collected when booking (identity, contact details, trip details), via the site or directly from our teams, is needed to perform the service, issue the invoice and handle the customer's requests. Its recipients are Transbagages, its subcontractors for carrying out a service (taxi, transport company…) and the providers needed for payment and sending e-mails. It is not passed on to other third parties.

In accordance with applicable regulations (GDPR), the customer has the right of access, rectification, erasure, restriction and objection (including to direct marketing), and the right to withdraw consent at any time.

These rights can be exercised with Mr Jean-Philippe Hygonnet: by post to Transbagages, 1 rue de l'école, hameau de Chanteruejols, 48000 Mende, France; by phone on +33 (0)6 80 06 32 19; by e-mail at info@transbagages.com.